- How To Order Online
Ordering online at Always & Forever is secure and easy. Online orders are processed with a secure server. All information is protected against unauthorized access and encrypted before being sent to us.
Shop by Brand Name, Product Type, Gift Occasion or Search Our Database. Once you have identified what you want, enter the desired quantity and click on "Add to Cart". When you have finished shopping, click on "Checkout" and complete the online order form.
Upon completion of your order, an automatic order confirmation will be sent to the email address provided on the order form. Most orders are shipped within one business day and you will receive a second email with your package tracking information upon shipment.
For your own security and protection, we will pre-authorize your credit card for $0.01 upon check out to verify your billing address and credit card information. This $0.01 pre-authorize will drop off from your account with 2-3 business days depending on your financial institution.
- Phone & Fax Orders
Phone orders may be placed Monday through Friday, 9:00am to 5:00pm EST by calling (888) 925-5275. Mention that you are ordering from our web site to receive our special online shipping rates. In order to serve you better, please have our item numbers for the merchandise you would like to order. To protect you from possible credit card fraud, all orders must include cardholder's name as it appears on the card, the billing address the credit card statement is mailed to, and the expiration date.
Fax orders may be placed 24 hours a day, 7 days a week, at (772) 220-6972. Please include the item(s) you would like to order, your full name, billing address, shipping address (if different than billing), credit card number and expiration date.
- Customer Accounts
Sign up for a customer account and take advantage of the following benefits:
- Frequent Shopper Rewards
You can now earn Frequent Shopper Reward Points with Pandora purchases but Frequent Shopper Reward Points cannot be redeemed for Pandora items.
Open up an Account and earn Frequent Shopper Reward Points with every purchase.
- Earn one point for every dollar spent on merchandise (excludes: shipping, sales tax, points redeemed and gift certificates redeemed)
- Earn double points on orders totaling $200.00 or more
- Each point is worth $0.05 off any future purchase
- Login to your account to view the points you have earned
- Easily redeem points in any quantity during the online check out process
- Points cannot be used for Pandora items or to pay sales tax and shipping charges
- Points do not expire
- Shipping Rates
We ship all orders via United Parcel Service ("UPS") except Pandora, Bonn Bons and Kameleon, which we ship via the United States Postal Service ("USPS") Priority Mail. All packages are fully insured and include tracking information. Our shipping rates per order shipped within the continental U.S.A. are as follows:
- USPS Priority Mail is FREE for the following items:
- Pandora Jewelry
- Bonn Bons
- UPS Ground is FREE for the following items:
- Lladro (including Nao)
- Swarovski Crystal
- Waterford Crystal
- Wee Forest Folk
- All other product orders totaling $49 or more (limited time only - regularly $79 or more)
- UPS Ground is $7.95 for all other product orders under $49.00 (limited time only - regularly under $79)
- UPS 3 Day Select - $19.95 per order
- UPS 2 Day Air - $34.95 per order
- UPS 2 Day Air (Saturday Delivery) - $44.95 per order
- UPS Next Day Air Saver (End of Day) - $44.95 per order
- UPS Next Day Air (By 10:30am) - $49.95 per order
- UPS Next Day Air (Saturday Delivery) - $59.95 per order
Not all shipping methods are available for large, heavy or flammable items. Please see the "Shipping Options" displayed next to each item for availability. Shipments to Alaska and Hawaii are shipped via UPS Ground for $16.95 or 2 Day Air for $34.95.
We do not ship outside the U.S.A. UPS does not ship to PO Boxes or APO's.
Insurance is included on all packages. Inspect your package. Do not accept packages showing signs of external damage. Please notify us of any damaged merchandise as soon as possible so we can file a claim.
Please Note: Some small and light weight packages to be shipped UPS Ground may be upgraded to USPS Priority mail for Free so your order arrives quicker.
- USPS Priority Mail is FREE for the following items:
- When To Expect Your Order
You can estimate when you will receive your order by adding the "Availability" time for the item ordered and shipping time-in-transit.
Each product's "Availability" information is displayed next to the item's large picture. If an item says "Usually Ships Within 24 Hours", that item will be shipped within one business day (M-F), if not the same day. If an item ordered will not be shipped within the specified time, we will email you as soon as possible. When multiple items are ordered with different "Availability" times, items may be shipped individually as soon as they are available at no additional shipping charge.
The shipping time-in-transit depends on the shipping method you choose during checkout and are as follows (weekends and holidays are not business days):
- USPS Priority Mail - 1 to 3 days (deliver on Saturdays)
- UPS Ground - 1 to 7 business days depending on location. (See map below for details.)
- UPS 3 Day Select - 3 business days
- UPS 2 Day Air - 2 business days
- UPS Next Day Air Saver - 1 business day (End of Day)
- UPS Next Day Air - 1 business day (By 10:30am)
- UPS Next Day Air Saturday Delivery - Shipped Fridays / Delivered Saturdays
For Example - If you ordered a Swarovski Crystal Parrot that says it "Usually Ships Within 24 Hours" and you selected "UPS 2 Day Air" as the shipping method, you should expect your order within 2-3 business days (M-F), depending upon the time of day you placed your order.
UPS Ground Time in Transit Map
- Gift Registry
Effective April 20, 2012, we converted all Gift Registries into Wish Lists. Click Here to access your newly converted Wish List.
- Wish Lists
Set up a Wish List that you, your friends and relatives can view and purchase items from. To create your Wish List, simply login to your account and shop our web site as you normally would. Once you see an item that you want, input the desired quantity and click "Add to Wish List." Continue adding items to your Wish List as you like. As items are purchased from your Wish List they are listed as purchased.
- Gift Reminder Service
Set up Gift Reminders within your account and we will send you an email 21 days before the event date reminding you to buy a gift for that occasion. You can set up one-time events, such as weddings, or recurring events, such as birthdays. You will never forget a special occasion again.
- Email Mailing List
Sign up for our email mailing list to receive exclusive promotions from us.
If you would like to be removed from our mailing list you can unsubscribe here:
- Sales Tax
We do not collect sales tax on purchases shipped to destinations out of the state of Florida. Think about how much you can save on your next Pandora Jewelry purchase! Shipments to Florida are charged 6% sales tax.
- Free Gift Wrapping
We offer free gift wrapping on all purchases. Think about how easy it would be to have us gift wrap and ship your Christmas gifts for you. Some large items and certain items drop shipped directly from the manufacturer may not be able to be gift wrapped. However, we will try to attach a bow if possible and enclose a gift card.
We want you to be completely satisfied with your Always & Forever purchase. If for any reason you are not satisfied with your purchase, just return the merchandise in its original condition and packaging with a copy of your email order confirmation or packing slip within 60 days for an exchange or within 30 days for a refund to the following address:
Always & Forever
Attention: Returns Department
2650 SE Willoughby Blvd.
Stuart, FL 34994
If the merchandise appears to be used/worn and not in its original condition we cannot accept exchanges or returns (example: jewelry, lotions, etc.). We only refund shipping charges if the return is a result of our error. If you received free shipping with your order, you may be charged $7.95 for the original shipping costs. Clearance merchandise sales are final and we do not accept returns of Special Order Merchandise (merchandise designated as Special Order or merchandise not featured on our web site that is special ordered for you). We will make an exception to our 60 day exchange policy for Christmas gifts purchased early.
- Pricing and Availability
Merchandise prices and specifications are subject to change without notice. If an ordered item is not available at the posted price, you will be notified before shipment.
We carry a very extensive inventory. However, due to the unpredictability of customer orders and vendor shipments, we cannot guarantee availability of all items all the time. If an ordered item is unavailable to be shipped within the time specified, you will be notified via email as soon as possible.
Always & Forever, Inc. makes no representation or warranties of any kind, expressed or implied, as to the operation of the web site, the information, content, materials, or products, included on this web site. To the full extent permissible by applicable law, Always & Forever, Inc. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Always & Forever, Inc. will not be liable for any damages of any kind arising from the use of this web site, including but not limited to direct, indirect, incidental punitive and consequential damages.